The IT support and Services company for Dubai & Abu Dhabi

Providing high quality, capable and friendly IT support in the UAE for over a decade.

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    Dubai’s leading IT support provider

    With more than a decade of experience providing IT solutions for clients of all sizes, Gronteq is a well-established and highly accredited managed IT service provider that businesses in the UAE know and trust.

    Gronteq have the technical knowledge and industry experience to provide the best IT services to every business, no matter how complex your IT support requirements are.

    We provide a single dedicated service partner for all your IT project and IT support needs. From data centre’s to desktop devices and everything in between, we cover it all.

    Our Services

    IT Helpdesk

    We have designed our IT support packages to deliver excellent service quality with affordable prices while being flexible enough to meet the needs of all types of businesses. Our IT helpdesk services offer the best IT support and services in Dubai and across the UAE.

    Network Support

    Grönteq has extensive experience in IT network installation and upgrades and can provide a full design and installation service for all types of network equipment. From installation of network equipment for a new office to upgrade of the voice and data network for a multinational business we can take care of it all.

    IT Server Support

    Grönteq specializes in remote and on-site server management and remediation services. Our knowledgeable and experienced technicians monitor and manage your servers, ensuring that they run efficiently and aren’t exposed to threats that could put your organization at risk.

    IT Consulting

    We are there for when your company needs IT consulting services or project management to implement technology changes. Grönteq offers design and implementation services for all types of technology projects.

    Why Us?

    PERSONAL SERVICE

    Our team of highly skilled and friendly IT professionals are contactable directly – no call centers involved or logging calls with a service desk. This allows us to provide assistance straight away in an efficient manner.

    PROACTIVE APPROACH

    All our managed IT support services customers benefit from 24/7/365 systems monitoring, serving as an early warning system for any developing IT issues. We are also proactively monitoring for security issues helping to keep you safe from online threats.

    PROFESSIONAL EXPERTISE

    With Gronteq, you have access to a wide range of technical skills and advice on tap when you need it. This not only allows us to address IT issues quickly but allows your business to take advantage of the latest technologies utilising our experience.

    COST SAVINGS

    Our affordable range of IT services not only reduce your IT costs, but a well maintained, secure and reliable IT infrastructure boosts your company and employee productivity, further enhancing your businesses performance.

    Pick what suits you best

    IT Support Plans

    Choose the right IT Support plan that works for you. We have standard plans so you can quickly get going with the best IT support, we can also customize the support plan to suit your unique requirements.

    Essential IT Support

    The Essential Support Plan is suitable for start-up businesses who just need basic desktop support.

    FREE IT AUDIT SIGN UP TODAY
    • +971 44 34 24 54 for details
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    • Unlimited Remote Support
    • 2 Hour Helpdesk Response
    • 6 Hour Target Resolution time
    • Next Business Day Onsite Response
    • 10 % Project Service Fees Discount
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    Enhanced IT Support

    The Enhanced Plan is suitable for SMB’s that rely on IT as a critical part of the business.

    1 MONTH FREE + FREE IT AUDIT
    • +971 44 34 24 54 for details
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    • Unlimited Remote Support
    • Unlimited Onsite Support
    • 1 Hour Helpdesk Response
    • 4 Hour Target Resolution time
    • Same Business Day Onsite Response
    • Dedicated Technical Team
    • Dedicated Account Manager
    • 24/7 Systems Monitoring
    • 15% Project Service Fees Discount
    • Backup Management
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    Premium IT Support

    The Premium Plan is for growing organisations that need a complete IT department as a service.

    2 MONTH FREE + FREE IT AUDIT
    • +971 44 34 24 54 for details
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    • 24x7x365 All Hours Support
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • 30 Min Helpdesk Response
    • 2 Hour Target Resolution time
    • Same Business Day Onsite Response
    • Dedicated Technical Team
    • Dedicated Account Manager
    • 24/7 Systems Monitoring
    • 25% Project Service Fees Discount
    • Backup & DR Management
    • Patch Management
    • Monthly IT Reports
    • Yearly IT Audit
    • IT Inventory & Documentation Set
    • Licensing & Warranty Management

    Custom IT Support

    The Custom Plan is there for when there is a unique requirement that goes beyond standard plans.

    3 MONTH FREE + ASK FOR DETAILS
    • +971 44 34 24 54 for details
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    • 24x7x365 All Hours Support
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • Customised Helpdesk Response
    • Customised Target Resolution time
    • Customised Onsite Response Time
    • Customised Technical Team
    • Dedicated Account Manager
    • 24/7 Systems Monitoring
    • 25% Project Service Fees Discount
    • Backup & DR Management
    • Patch Management
    • Monthly IT Reports
    • Yearly IT Audit
    • IT Inventory & Documentation Set
    • Licensing & Warranty management

    Book Your 15-minutes free video consultation and quickly find out what great IT Support could do for your business.

    IT SERVICE DELIVERY KPI’s

    How we performed in the last 3 months

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    Customer Satisfaction
    1 %
    SLAs Met
    1 %
    Same Day Resolution
    1 %
    Next Day Resolution

    Get The Best IT Support in UAE

    The level of IT support provided by your service provider could determine how much benefit your company gets from its investment in technology.

    Some benefits of choosing the right IT Services partner and IT Support Package are:

    Proactive maintenance and monitoring – problems in your IT infrastructure can be solved before you even notice them.

    Scale to your business needs – choose a package based on your business needs, which can also be flexible to accommodate changes within your business strategy.

    Regular review meetings – regular meetings to review your IT business strategy and see where improvements can be made to save costs and reduce risks.

    Our Clients

    Driving technology for leading brands
    software development company
    Software development company Dubai
    UAE Top software development company
    UAE Top software development company
    best software development company in dubai
    enterprise software development