PUBLIC AND PRIVATE CLOUD SERVICES & APPLICATIONS

We can deliver scalable, secure and cost effective cloud solutions designed to meet changing business requirements

MICROSOFT 365

As a Microsoft Cloud Solutions Provider, we enable you to migrate seamlessly to the Office 365 platform, providing best practice guidance to maximise the benefits of your investment. 

Our Managed Office 365 Services provide you with Office 365 licences along with expert support from migration through to ongoing management of the platform.

Whether you’re looking to make your first venture to the Microsoft Cloud or planning to enhance your existing investment, our Office 365 consultants have a wealth of knowledge and experience to ensure you take the right steps.

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Microsoft 365 Setup

We can help you choose the right licensing strategy and then set up and integrate your Office 365 environment to be up and running in no time.

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Email Migration

Your transition to your new Office 365 email platform will be smooth and trouble-free with our experts guiding you every step of the way.

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Microsoft 365 Services

Get the full benefit from your Microsoft 365 platform. We cover it all, Exchange, OneDrive, SharePoint, Teams, Intune and Azure.

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Office 365 Support

Let our managed help desk services support your workplace and provide fast resolution for any issues you’re having with office 365.

AZURE & AWS

Working closely with both Amazon’s AWS and Microsoft’s Azure, we enable your organization to take advantage of the pricing, scalability and disaster recovery options offered by these public cloud providers.

These are the top two IaaS (infrastructure as a service) providers that offer customers the complete set of features needed to host services in the cloud .

Cloud Migration

We can help you with cloud strategy, project planning, and the final migration of services.

We will move all your data, applications, databases, including legacy data and applications, with minimal disruption to your operations.

  • Migration consultancy and planning services
  • Migration execution and managed services
  • Migration testing and go-live services
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Cloud Management

We take care of the day-to-day detail of managing of your cloud services and subscriptions.

  • Ongoing management of cloud services
  • 24/7 monitoring of Iaas Platform
  • Incident management to identify and fix problems

Cloud Security

Our cloud security services start with ensuring your IT infrastructure is even more secure when operating in a cloud environment than you would be in an on-premise set-up.

Our managed cloud security services look at basic setting such as multi-factor authentication and then move on to advanced areas such as vulnerability assessments, preventative technology, security procedures & application security.

  • Security consultation and advice
  • Security policies, processes and procedures
  • Cloud security monitoring and management

CONTACT CENTER SOLUTIONS

Choosing the right cloud call center solution for your business is not a simple task.

We allow you to leverage an unbiased team of seasoned call center experts which allow you to identify the solution that meets your exact requirements.

We can help evaluate, select, implement, train, integrate, and roll out a new contact center solution for your business.

Low TCO

Eliminate the cost of expensive per agent licenses and maintaining redundant on-premises hardware. Reallocate IT staff from system maintenance to projects that support the needs of the core business.

In-Depth Analytics

Improve contact center service and sales with detailed real-time reports and actionable customer surveys that give you a comprehensive overview of contact center operations.

Work-From-Home

Maintain critical contact center activities in the event of an outage by allowing your staff to quickly transition to working-from-home, with no additional licensing fees or costs. Reduce office space requirements and allow flexible working practices for your staff.

Fully Customizable

Our call center solutions are fully customizable, from call routing to system reports each area can be configured to your business needs. Use new features and capabilities with regular updates to the cloud platform that help your business grow.

Flexibility and Scalability

Easily add features, applications and capabilities as your business needs change. Define bursting requirements based on seasonality or other high-traffic periods.

Easy Integration

Provide better control of the customer journey and integrate with any CRM, WFO, WFM, or custom application to manage customer interaction using a single interface.

BACKUP & RECOVERY

We understand that backup and disaster recovery plans are different for each organization. Our experienced disaster recovery engineers will help guide you through best solution for your business, from design to implementation to failover, we are there every step of the way.

DRaaS

Disaster Recovery as a Service allows your IT workloads to be replicated from virtual or physical environments to secure cloud infrastructure.

With over a decade of disaster recovery expertise, we can go far beyond simple backup to ensure all your key workloads are protected and the disaster recovery process is tuned to your business priorities and compliance needs.

Backup Every Device

Online backup enables you to back up any device, from individual phones and laptops to whole physical servers , virtual machines and application environments.

Fully Automated

Installation is easy, management is simple, and Cloud Backups run automatically. Focus on your business – and never worry about manual backups again.

Peace of Mind

Simplify your disaster recovery strategy, safe in the knowledge that if you do experience a hardware failure, crash or accidental data loss, your backups will be available.

Fast Recovery Times

Aggressive Recovery Time Objective (RTO) & Recovery Point Objectives (RPO) ensure your business continuity needs are met with full management control over workloads, failovers and more.

Total Control

You can always be sure the right disaster recovery tools are in place. Choose how long you want to retain data and control backup versions with a full range of options.

Easy to Use

Self-service management portals make it easy to schedule, monitor and modify your server backups on an ongoing basis so you spend less time managing backups.

AI MONITORING

All big enterprises use CCTV surveillance to monitor or secure their business operations. This usually means manual monitoring which is inaccurate and time consuming. 

We can help businesses make use of this video data by implementing a layer of Artificial Intelligence which makes a CCTV system capable of doing more than just surveillance.

Machine learning algorithms can detect any deviations in standard operating procedures (SOPs) and automatically list them and make them trackable for all relevant stakeholders in the organisation.

Activity Recognition

Vision-based Action Recognition is used to deduce human actions completed or uncompleted such as cleaning, wiping detection, talking on phone etc.

Facial Recognition

Compare a live capture or digital image to the stored faceprint in order to verify an individual's identity. Combine high accuracy with low intrusiveness.

Hygiene Compliance

Ensure compliance related to hygiene SOPs. Rules can be defined to detect non-adherence in areas such as hand wash compliance or wearing of Masks/Gloves/etc.

Customer Insights

Pre-trained models can capture key metrics to help generate insights that can help you understand your customer's better. Measure walk-ins, age range, gender and more.

Workplace Safety

You can use Cloud AI to safeguard your business facilities by monitoring the areas that are critical to your operations. Ensure safety rules and regulations, social distancing violation, perimeter monitoring and monitor unauthorised access.

Other Analytics

Our Analytic solutions will help you excel in understanding your customer's experience in all aspects. Emotions such as Positive, neutral and negative, traffic alerts for waiting area, order taking time, queue time wait time and much more.