IT SUPPORT & IT PROJECT SERVICES FOR SMB'S

Grönteq gives you a single dedicated partner for all your IT project and IT support needs. Data centers to desktop devices and everything in between, we cover it all.

IT HELPDESK

We have designed our support packages to deliver excellent service quality with affordable prices while being flexible enough to meet the needs of all types of businesses.

Our IT helpdesk services offer the best IT support in Dubai and across the UAE.

Flexible & Cost Effective

Grönteq offers a range of IT support packages for companies looking to simplify the way their staff receive IT support. You can choose any of our standard packages or we can tailor make a service package just for you.

IT Support Options

The full support package provides end-to-end IT services with a flat fee that is suitable for business’s that require all-inclusive high quality proactive support yet want to minimise expenditure and avoid variable monthly costs.

This package provides all the key IT services a business needs, is entirely flexible and designed to grow with your business. 

  • All inclusive support
  • Free network and security audit
  • Remote and on site IT support
  • Maintenance/support of all desktops and servers
  • Maintenance/support of telephone system
  • Maintenance/support of all network devices
  • Maintenance/support of CCTV and attendance system
  • Highly experienced and dedicated team
  • Support request by phone and e-mail
  • Committed to SLA’s and response time to provide quick and fast service
  • Latest support tools used to reduce the time it takes to fix a problem
  • Support for Apple hardware and operating system
  • Periodic remote maintenance on PC’s (antivirus, service pack, health check, etc.)

Although most clients have a requirement for comprehensive IT Support, specific needs vary greatly depending on the applications used, number of offices, mobility of the workforce, specific security requirements along with many other elements.

Grönteq recognise these factors and would be happy to meet you to understand your needs, analyse your requirement and put together the right package for your business.

Many of our clients opt for a Tailor Made Support Package that fits their business needs more precisely.

We are able to provide you with both Bundle and Full Support models even with a tailor-made Business IT support plan.

The bundle package is a reactive service which is suitable for small business environments that require on-demand IT support. 

A small monthly fee gives you access to the entire range of support services while ensuring you only pay for what you use.

 

NETWORK SUPPORT

Grönteq has extensive experience in network installation and upgrades and can provide a full design and installation service for all types of network equipment.

From installation of network equipment for a new office to upgrade of the voice and data network for a multinational business we can take care of it all.

Technicians using laptop while analyzing server in server room

Areas of Expertise

  • Network Installation for a New Office
  • Upgrade of all Types of Networks
  • IP Telephone systems for offices and call centers
  • Wireless Networking Solutions
  • Firewalls and Access Control Systems
  • Local, Wide Area and Campus Network Systems

Network Support Features

Support Help Desk

Our Network Support Help Desk is available 24/7, including weekends and holidays, to ensure you get the best service when there is a network incident.

Remote Network Support

Qualified engineers can provide quick identification and resolution for any network incidents to ensure your business is up and running as soon as possible.

Network Monitoring

Using our cloud based monitoring system our Network Operations Center monitors and alerts both our team and yours as soon as there is a network incident.

On Site IT Support

While remote support is quicker, sometimes you will need an engineer onsite. We have pre-defined SLA's for each scenario and quick response times for any type of outage.

SERVER SUPPORT

Your servers are the centre of your organisation’s computing infrastructure, and need special attention to keep your operations coordinated and moving efficiently.

Grönteq specialises in remote and on-site server management and remediation services. Our knowledgeable and experienced technicians monitor and manage your servers, ensuring that they run efficiently and aren’t exposed to threats that could put your organisation at risk.

Maximize Server Uptime

Get the peace of mind of knowing your servers are being watched 24x7x365

To mitigate server-level issues that cause costly downtime, Grönteq’s technicians are versed in industry best practices to ensure your IT infrastructure functions like you need it to.

With our around-the-clock support and our proactive maintenance your servers will be stable and available when you need them. Best yet, if there is a significant problem with your server, we will know immediately and can quickly take action. With your server’s uptime becoming our priority, you reduce any would-be operational hiccups that hinder productivity.

We provide services for a monthly flat rate, and if you choose one of our fully managed IT support packages server support is included as standard.

Virtual Server Management

Extend the breadth of your computing infrastructure with powerful hypervisor technology.

With many businesses now extending their computing infrastructure to the cloud, virtual servers are being utilized more than ever.

Since these virtual servers are depended on just as much, or more, than your typical on premise machines, Grönteq offers 24x7x265 monitoring and maintenance of this infrastructure.

Whether you host your own servers, colocate them, or rely on cloud-based solutions, our managed server care is right for you.

Dark servers data center room with computers and storage systems 3D rendering

Server Solution Consulting

When you are looking to expand your business, or you see deficits in your organisation’s network, Grönteq extends our support to evaluate your current IT infrastructure, assess your organisation’s needs, and design enhancements accordingly.

Grönteq partners with some of the most recognisable hardware and software vendors, and can provide specific and affordable solutions that will allow you to align your IT infrastructure for your current and future needs.

IT PROJECTS

Modifying and adopting new technologies is critical if you want to stay relevant in today’s ever-changing business world.

We are there for when your company needs IT consulting services or project management to implement technology changes. Grönteq offers design and implementation services for all types of technology projects.

We are there for when your company needs IT consulting services or project management to implement technology changes. Grönteq offers design and implementation services for all types of technology projects.We are there for when your company needs IT consulting services or project management to implement technology changes. Grönteq offers design and implementation services for all types of technology projects.We are there for when your company needs IT consulting services or project management to implement technology changes. Grönteq offers design and implementation services for all types of technology projects.

Office IT Fitout

As organisation's mature they often require larger spaces to accommodate growing business requirements. Grönteq can help when your business needs to move into a new office building. We can design and build your new buildings IT environment and handle relocation of all services with minimal downtime.

Project Consulting

Your IT infrastructure often needs a refresh to accommodate growth or technology changes. These challenges are nothing out of the ordinary, but they can be complex, especially given the amount of solutions available to businesses today. We can advise on the right options and help you choose the one best suited for your needs.

Virtualisation & Cloud Solutions

As your organisation's hardware ages and needs to be replaced, it might be time to consider investing in application and software virtualisation solutions, whether in-house or on the cloud. Grönteq can transition your servers to a virtual environment to allow for reduced administrative, upgrade and energy costs while increasing the flexibility of your systems.

Data Center Design
& Build

Whether you choose to build in-house or to outsource, data center relocation and migration can be very tricky and costly. To reduce system downtime and prevent any loss of data, allow our gronteq experts to design and implement your new data center and then seamlessly relocate your IT services for you, as we have done for many other companies.

Technology Refresh

When it comes time to refresh your organisations IT hardware and software, Grönteq is equipped to handle all your migration and hardware upgrade needs. Our partnerships give us the capability to source the best solutions at the most competitive prices.